F A Q

Payment/Price/Refund

Q: Why can’t I pay with PayPal?

A: Ghana was blacklisted from PayPal many years ago…unfortunately, most businesses here rely on bank transfer instead.

Q: Is there a payment deadline?

A: Yes please. Full payment is expected at least 3 days and 14days before the tour date for the basic plans and the Standard plans respectively.

Q: What happens if I don’t complete my payment within the time frame?

A: Your booking may get cancelled, and you would be charged 37.5% administrative fee of the total amount payable for this cancellation…and the balance would be refunded accordingly.

Q: I always feel that low prices mean low quality?

A: That could be correct to an extent in most conventional business settings. But since we are running a social enterprise, we try to keep our overheads to a minimum level possible…and our profit to the barest minimum too, hence, we are able to deliver a quality experience for a modest price.

Q: Why is there no discount for children/minors?

A: We are sorry we just couldn’t get a special rate for children (Age 5 – 17) because the cost of providing all the components of the tour is exactly the same.

Q: Can I adjust tour date, transfer my booking or cancel outrightly?

A: Of course you can, you have the option of adjusting your tour date to a future date, transferring to a friend or cancelling outrightly. You would incur an admin charge of 25% of the total amount payable if request comes at least 3days before tour date – Basic plans, and 14 days before tour date for the Standard plans, or 37.5% of the total amount payable if request comes less than 3 days and 14 days for the Basic and Standard plans respectively. The balance would be processed and paid out to you as a refund.

 Q: Can I get a refund if I don’t show up?

A: Sure! Simply let us know you didn’t show up. Your booking would have been auto-cancelled. You would incur an admin charge of 50% of the total amount payable for not showing up and the refund would be processed and paid out to you.

Extra cost/Donations/Tips

Q: What are the extra costs involved?

A: We have no extra or hidden cost. The package cost covers everything that is stated and you are not required to make any other payment to anyone here…but you may want to keep some extra cash for your own personal use.

Q: Am I expected to make a donation to places I visit while on tour?

A: There is no donation expectation from you to any organization, if you visit any place and you feel like giving them anything. Make sure it’s something you are doing willingly, and that you are not under any sort of psychological pressure.

Q: Am I expected to make a donation to Ecotour Africa?

A: We do not place any request for donation…by coming on this tour, you have already donated to us…the profit we make is your donation to us and we do appreciate it, this helps to support the work that we are doing here.

Q: Am I expected to tip the brand ambassador?

A: There is nothing really wrong in giving a tip, but you are not expected to do it. However, we do frown at it if the ambassador begins to suggest it.

Q: What do I do if the brand ambassador is asking for a tip?

A: This act is not acceptable to us, and it’s not part of the Ecotour group culture. You can help us stop this by making a report to the host (Raj) during or after the trip.

Flights/Transfers

Q: Are flights included in the tour price?
A. No, you will need to make your own arrangements for international and local flights. We recommend Skyscanner for comparing prices from the vast majority of airlines. You would need to keep departure times and possible delays in mind when booking flights.

Q: Is airport transfer included in the tour price?

A. The basic, basic pro and standard pack requires that you will have to make your way down to and from Damongo. However, the Standard Xtra comes with the return airport transfer service.

Q: What type of car is used for the airport transfer?

A: It’s usually a salon car with air conditioning unit. However, if it’s a group of 4 people or more, we may use a space bus or a jeep.

Q: How do I find the Taxi man at the airport?

A: He would be there at the arrivals with a big placard with your name boldly written on it. Kindly keep us updated with all your flight schedules/delays to avoid any disruption or disappointment with the Taxi service.

Tours/Rooms

Q: Can I come with an infant?

A: We do not advise coming with kids who are less than 5 years old, but if you are in a situation where you cannot avoid that. We would be happy to welcome you and your little one. Please note that having an infant wouldn’t cost an extra penny for the tour.

Q: What type of room do I get?

Accommodation is provided in single or twin accommodation. The rooms are very airy for guest to relax and unwind and get a most-desired rest. There is 24-hour electricity and water supply. There is no Wi-Fi but we do provide a SIM card with some data to help you stay in touch. Each room is spacious, comfortable and neat. There is housekeeping service every day. Some of the rooms are fitted with fans while some others have air-conditioning units. The room is ensuite.

Q: Can I share the same room with my friend/partner?

A: Every guest is normally booked into their own room, however, if you let us know through the “special requirement box” when booking. We may be able to arrange a twin bed room for you and your friend/partner; kindly note that request would be granted subject to availability.

Q: What’s the recommended age for tourists?

A: Please note that the tour is recommended for people who are 5 years old and above. Minors (Age 5 – Age 17) are expected to be accompanied by a parent or guardian who accepts full responsibility for them.

Q: What if I am unable to get involved in all the activities?

A: No worries at all…Please let your group leader know if you are unable to step out at any point. This would enable us know where you are, and also how to cater for you.

Q: Do you have tour packages for other areas in Ghana or Africa?

A: Not yet. Our area of focus is the Northern region of Ghana…however, if you let us know about your travel plans within Ghana or Africa. We may be able to advice or even recommend one of our trusted platinum partners.

Q: How come you have no reviews/testimonials?

A: We just opened for business, and reviews/testimonials should start trickling in when people come on the tour.

Pre-arrivals/Arrivals

Q: What do I need before flying to Ghana?

A: For most people…you would need a travel visa, a flight ticket, travel insurance and some vaccinations. It is mandatory to have a yellow card – a card that shows that you have been vaccinated against the yellow fever before coming this way. We would suggest you check with your travel advisor or the Ghanaian embassy in your Country for more details.

Q: What type of clothes should I bring?

A: The weather is pretty warm all year round; you would be good wearing anything that makes you comfortable in summer. However, we do not advise you to wear light clothing to the park, as there may be tsetse flies during some of the walks or if we decide to go on a tree hide, and the tsetse flies are able to bite through clothing. A double layer of clothing, long trousers, socks, boots and insect repellent will all come in handy.

Q:  What if I need to get in touch with you from the airport?

A: If you are in the country or at the airport, and you need to communicate with us urgently. Your best bet would be to speak to a staff at the airport, they may help you buy a local SIM card, or give you their phones to use.

Q: Can I make purchases in Ghana with a foreign currency?

A: To avoid the complexities of haggling over exchange rate. We would suggest you exchange some cash to the local currency (Cedis) at the airport or at a nearby bank in town.

Q: Is Ghana a safe place?

A: We would say Ghana is pretty safe and peaceful. We would only suggest as a rule of thumb that you avoid going to unknown places unaccompanied, most especially when it’s getting dark (This also applies to any city anywhere in the world), and please do ask your hosts for guidelines. It could save you from a lot of stress!

Q: What if I feel unwell during the tour?

A: We do have several Chemist stores where you can easily get “over-the-counter-drugs”. In a case where your condition is severe or you simply prefer to consult with a Doctor, we would be here to help you get to the General hospital which is just about 7 minutes’ drive from us.

Q: What type of room do I get on the Standard package?

Accommodation is provided in single or twin accommodation and the guest house is located in Damongo town. The rooms are very airy for guest to relax and unwind and get a most-desired rest. There is 24-hour electricity and water supply. There is Flat screen TV with Cable channels, and a refrigerator. There is no Wi-Fi but we do provide a SIM card with some data to help you stay in touch. Each room is spacious, comfortable and neat. There is housekeeping service every day. The room is ensuite and fitted with fans and air-conditioning units.

Q: What type of room do I get on the Premium package?

Accommodation is provided in single or twin accommodation and the guest house is located right at the Mole National park. The rooms are very airy for guest to relax and unwind and get a most-desired rest. There is 24-hour electricity and water supply. There is Flat screen TV with Cable channels, and a refrigerator. There is Wi-Fi. Each room is spacious, comfortable and neat. There is housekeeping service every day. The room is ensuite and fitted with fans and air-conditioning units.